9club Privacy Policy — How We Protect Your Information
This Privacy Policy outlines the types of information 9club collects, how it is used, how we protect it, and your rights as a user in Malaysia. We are committed to making your privacy a priority at every stage of using our platform.
Last updated: 2026. Continued use of the 9club platform constitutes your acceptance of this policy.
What information do we collect from users?
When you register or use the 9club platform, we collect several categories of information to ensure the service runs smoothly and securely. This includes:
- Account information: username, encrypted password, email address, phone number and date of birth provided during registration.
- Payment information: records of deposit and withdrawal transactions in MYR, along with the payment methods used, such as e-wallets or bank transfers. We do not store full card numbers — any sensitive payment information is processed directly by verified payment providers.
- Device and browser information: device type, operating system, browser type, IP address, approximate location data and access time. This information is used for security purposes and technical troubleshooting.
- Usage data: betting history, games played, session duration, and interactions with platform features. This data helps us continuously improve the overall user experience.
- Cookies and tracking technologies: small cookie files stored on your device to maintain your login session, save language preferences and analyse how the platform is used.
What is this information used for?
9club uses the information collected solely for legitimate platform operations and to improve the user experience. The primary purposes are:
- Verifying user identity and securely processing account registrations
- Processing MYR deposits and withdrawals through the appropriate payment channels
- Detecting and preventing fraud, money laundering and other illegal activities
- Improving platform performance, identifying technical issues and enhancing system stability
- Complying with applicable legal obligations and regulatory requirements
- Sending important notifications related to your account, transactions or policy updates
9club will not use your information for any third-party marketing purposes without your explicit consent.
How are cookies and tracking technologies handled?
The 9club platform uses cookies to enhance your browsing experience. We use several types of cookies:
- Session cookies: used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: stores user settings such as language preference and display format so you do not need to reconfigure them each time you access the platform.
- Analytics cookies: collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
- Security cookies: helps detect and prevent suspicious activity, such as unauthorised login attempts or system abuse.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality, such as the ability to stay logged in or retain your preferences.
Data storage, security & third-party sharing
Storage & security
All 9club user data is stored on servers protected with industry-standard encryption. We apply multi-layered security protocols to safeguard personal and financial information from unauthorised access, disclosure or modification. Within our organisation, access to user data is restricted to staff who require it to carry out legitimate operational duties.
Data will be retained for as long as your account remains active. Once an account is closed, data will be kept for the period required to fulfil legal and regulatory obligations before being securely deleted.
Third-party sharing
9club does not sell, rent or trade users' personal information to any third party for commercial purposes. Your information may only be shared in the following limited circumstances:
- With verified payment providers to process your MYR transactions
- When required by law, court order or a regulatory authority
- With verified technical service providers that support platform operations, subject to strict confidentiality agreements
Your rights as a user and how to contact us
Right to access, rectification and erasure
As a 9club user in Malaysia, you have the following rights regarding your personal information:
- Right to access: You have the right to request a copy of the personal information we hold about you. This request can be submitted via our support email.
- Right to rectification: If you believe any information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update most of your profile details directly through your account settings.
- Right to erasure: In certain circumstances, you have the right to request the deletion of your personal information. Such requests will be considered subject to any legal and regulatory obligations that may prevent full deletion in some cases.
- Right to object to processing: You may object to the processing of your information for specific purposes, such as marketing communications, by contacting our support team.
Policy updates and how to contact us
9club reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. Continued use of the platform after any changes are published will be considered your acceptance of the updated policy.
If you have any questions, concerns or wish to exercise your data privacy rights, please contact the 9club support team via email: [email protected]. We will endeavour to respond to all privacy-related enquiries within a reasonable timeframe. For more information about using the platform, you may also refer to our FAQ us.